Refund Policy

Last updated: May 16, 2026

Provider: Toscape Communications and Information Technology Company

Commercial registration: 7054222737

VAT registration: 314768317200003

Registered office: King Abdulaziz Road, Al Basateen, Jeddah 23719, Saudi Arabia

Subscription Cancellation

You may cancel your subscription at any time through the customer billing portal. Access continues until the end of your current billing period. No prorated refunds for partial periods unless required by law.

Credit Refunds

Credits consumed for completed AI operations are non-refundable. If you cancel an operation within the 60-second refund window (before processing begins), credits are automatically returned to your account.

Top-Up Credits

Purchased top-up credit packs are non-refundable once credits have been added to your account. Unused top-up credits survive subscription cancellation and remain usable.

Service Issues

If you experience technical issues that result in credits being consumed without receiving results, contact us at [email protected] for credit restoration.

Contact

For refund requests or billing questions, email [email protected] or [email protected].